Privacy policy

Last Updated: 17 August 2026

Tonery respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Tonery collects, uses, stores, and discloses personal information when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.

By using our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with Tonery, we may collect the following information:

Contact and Customer Information

This may include:

  • Your name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Business name, where applicable

  • Information you provide when contacting our customer service team

Order and Transaction Information

When you place an order, we may collect information relating to:

  • Products purchased

  • Order number

  • Order date

  • Order value

  • Shipping and delivery details

  • Returns, refunds, exchanges, and order-related enquiries

  • Payment method and payment transaction information

Payment card details may be processed directly by our third-party payment providers. We do not intentionally store complete payment card information on our own systems.

Account Information

If you create an account with us, we may collect information such as your email address, login information, account preferences, and other information associated with your account.

Website and Device Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Referring website

  • Date and time of visits

  • Website interactions

  • Cookies and similar technologies

We may use this information to operate, maintain, secure, and improve our website.

2. How We Collect Information

We may collect personal information:

  • Directly from you when you place an order or create an account.

  • When you contact us by email, phone, contact form, or other communication methods.

  • Automatically when you browse or interact with our website.

  • Through cookies and similar technologies.

  • From service providers that help us operate our website and business.

  • From payment, shipping, delivery, analytics, advertising, or technology providers where applicable.

3. How We Use Your Information

We may use your personal information for legitimate business purposes, including to:

  • Process and fulfil your orders.

  • Process payments and refunds.

  • Arrange shipping and delivery.

  • Provide customer support.

  • Respond to enquiries and requests.

  • Manage customer accounts.

  • Process returns and exchanges.

  • Send order confirmations and delivery updates.

  • Provide information about products and services you have requested.

  • Improve our website, products, and customer experience.

  • Detect and prevent fraud, misuse, and unauthorised transactions.

  • Maintain the security of our website and systems.

  • Analyse website usage and performance.

  • Send marketing communications where permitted by law and where appropriate consent has been provided.

  • Comply with applicable legal and regulatory requirements.

  • Resolve disputes and enforce our terms and policies.

4. Marketing Communications

Where permitted by applicable law, we may use your contact information to send promotional communications about our products, offers, or services.

You can unsubscribe from promotional email communications at any time by using the unsubscribe link included in the relevant email.

Even if you opt out of promotional communications, we may still contact you regarding transactions or services you have requested, such as order confirmations, shipping updates, account notifications, or customer service matters.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide functionality, remember preferences, understand how visitors use our website, improve website performance, and support advertising and marketing activities.

Cookies may be provided by Tonery or by third-party service providers.

You can adjust your browser settings to manage or disable cookies. However, disabling certain cookies may affect the functionality of our website.

6. Shopify

Our website is hosted and powered by Shopify.

Shopify may collect and process information relating to your use of our website in order to provide hosting, ecommerce, security, payment, analytics, and other services.

Information submitted through our website may be processed by Shopify and other service providers that assist us in operating our business.

For more information about how Shopify handles personal information, please refer to Shopify's privacy information:

Shopify Privacy Policy: https://www.shopify.com/legal/privacy

7. Payment Providers

Payments made through our website may be processed by third-party payment providers.

Depending on the payment method you select, your payment information may be provided directly to the relevant payment provider for the purpose of authorising and processing your transaction.

These providers may have their own privacy policies and terms governing the handling of payment information.

8. Shipping and Service Providers

We may share relevant information with service providers where necessary to fulfil your order and provide our services.

This may include:

  • Payment providers

  • Shipping and courier companies

  • Warehousing and fulfilment providers

  • Technology and website providers

  • Customer support providers

  • Analytics providers

  • Fraud prevention and security providers

  • Marketing and advertising service providers

We only provide information reasonably necessary for these providers to perform the services they provide to us.

9. Advertising and Analytics

We may use analytics and advertising technologies to understand how visitors use our website, measure advertising performance, improve our services, and provide relevant advertising.

Depending on the services we use, information about your interactions with our website may be shared with third-party advertising or analytics providers.

These services may use cookies, pixels, tags, or similar technologies.

10. When We May Disclose Information

We may disclose personal information where reasonably necessary:

  • To service providers that assist us in operating our business.

  • To payment providers to process transactions.

  • To shipping and fulfilment providers to deliver orders.

  • To technology, analytics, security, and customer support providers.

  • Where you have requested or authorised the disclosure.

  • Where required or permitted by law.

  • To protect our rights, property, customers, or website.

  • To detect, prevent, or investigate fraud or other unlawful activity.

  • In connection with a business transfer, sale, restructuring, or similar transaction.

We do not sell your personal information as a standalone product.

11. International Data Transfers

Some of our service providers may operate or store information outside Australia.

As a result, personal information may be transferred to, stored in, or processed in other countries where our service providers operate.

Where required by applicable law, we take reasonable steps to ensure that appropriate protections are in place when personal information is handled outside Australia.

12. Security

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, modification, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

If we become aware of a data breach involving personal information, we will respond in accordance with applicable Australian privacy laws.

13. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, provide services, maintain business records, resolve disputes, prevent fraud, and comply with legal and regulatory obligations.

When personal information is no longer required, we may securely delete or de-identify it where reasonably practicable.

14. Access and Correction

You may contact us to request access to personal information we hold about you or to request correction of information that you believe is inaccurate or incomplete.

We may need to verify your identity before processing a request.

Where permitted or required by law, we will respond to your request within the applicable timeframe.

15. Privacy Complaints

If you have a concern or complaint about how we handle your personal information, please contact us using the details below.

We will review and respond to your complaint in accordance with applicable privacy requirements.

If you are not satisfied with our response, you may have the right to contact the relevant Australian privacy regulator.

16. Children's Privacy

Our website and services are intended for general customers and businesses and are not directed specifically at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

17. Third-Party Websites

Our website may contain links to third-party websites or services.

Those websites operate independently from Tonery and may have their own privacy policies and terms.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically.

19. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

Tonery
Email: sales@tonery.com.au
Phone: 1300 998 373
Address: 12 Frankston - Dandenong Road, Dandenong Victoria 3175, Australia