Terms of service

Welcome to Tonery. These Terms & Conditions govern your use of the Tonery website and your purchase of products from us.

By accessing or using our website, placing an order, or purchasing products from Tonery, you agree to these Terms & Conditions. Please read them carefully before using our website or placing an order.

1. About Tonery

Tonery provides toner, ink cartridges, printer consumables, office equipment, printers, photocopiers, and related products to customers across Australia.

Our website provides information about our products, pricing, availability, delivery options, and related services.

2. Using Our Website

You agree to use our website only for lawful purposes and in a way that does not interfere with the operation, security, or availability of the website.

You must not:

  • Use the website for any unlawful or fraudulent purpose.

  • Attempt to gain unauthorised access to our website, systems, or accounts.

  • Interfere with or disrupt the website or its security features.

  • Upload or transmit malicious software, viruses, or harmful code.

  • Use information from the website to mislead, impersonate, or defraud another person or business.

  • Copy, reproduce, modify, or commercially exploit website content without our permission.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and availability displayed on our website are accurate and up to date.

However, product images may vary slightly from the actual product due to screen settings, photography, manufacturer updates, or other factors.

Product specifications, packaging, availability, and manufacturer information may change from time to time. Where appropriate, we may update product information to reflect the latest information available.

If you have questions about a product's compatibility, specifications, or suitability for your equipment, please contact us before placing your order.

4. Product Availability

All products are subject to availability.

We may limit quantities or discontinue products from time to time.

If a product becomes unavailable after you have placed an order, we will contact you and, where applicable, provide an appropriate solution such as an alternative product, revised delivery timeframe, or refund for the unavailable item.

5. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

An order is accepted when we have processed the order and provided confirmation.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

  • A product is unavailable.

  • There is an obvious pricing or product information error.

  • We are unable to verify order or payment information.

  • We reasonably suspect fraudulent or unauthorised activity.

  • A product has been incorrectly listed.

  • We are unable to fulfil the order for reasons outside our reasonable control.

If we cancel an order after payment has been received, we will arrange a refund for the affected amount.

6. Prices

All prices displayed on our website are in Australian dollars (AUD), unless otherwise stated.

Prices, promotions, discounts, and product availability may change from time to time.

The price applicable to your order will be the price displayed at the time you place your order, subject to any obvious pricing or listing error.

Where applicable, shipping charges and other applicable charges will be displayed before you complete your purchase.

7. Pricing Errors

We take reasonable care to ensure that product prices and information displayed on our website are accurate.

Occasionally, an obvious pricing, product, or information error may occur. If we identify an obvious error in the price of an item you have ordered, we may contact you before processing the order and provide you with the option to proceed at the correct price or cancel the order.

If an order is cancelled because of an obvious pricing or listing error and payment has already been taken, we will refund the amount paid for the affected order or item.

8. Payment

We accept the payment methods made available during checkout.

You must provide accurate and complete payment and billing information when placing an order.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payment information may be processed by third-party payment providers. We do not store complete payment card details on our own systems where payment processing is handled by a third-party payment provider.

9. Shipping and Delivery

We deliver to most Australian metropolitan, regional, and remote locations, subject to courier availability.

Our standard delivery estimates are approximately 2–6 business days, depending on the destination, shipping method, product availability, and courier service.

Orders placed before 3:00pm AEDT on business days are generally dispatched the same business day. Our normal order processing hours are Monday to Friday, 8:00am–5:00pm AEDT, excluding public holidays.

Delivery times are estimates and are not guaranteed. Delays may occur because of courier services, weather, public holidays, remote delivery locations, peak periods, or other circumstances outside our reasonable control.

For further information, please refer to our Shipping Policy.

10. Returns and Refunds

Returns, refunds, exchanges, and other remedies are handled in accordance with our Refund & Returns Policy and applicable Australian consumer law.

Nothing in these Terms & Conditions is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy that cannot lawfully be excluded, restricted, or modified.

Please refer to our Refund & Returns Policy for information about eligibility, return procedures, and refunds.

11. Australian Consumer Law

Our products and services are supplied in accordance with applicable Australian consumer protection laws, including the Australian Consumer Law.

Where the Australian Consumer Law provides you with rights or remedies that cannot legally be excluded, those rights and remedies continue to apply.

These Terms & Conditions do not limit any rights you may have under applicable Australian law.

12. Price Beat Guarantee

Tonery may offer a Price Beat Guarantee on eligible products.

Where applicable, our Price Beat Guarantee is subject to the conditions and exclusions set out in our Price Beat Policy.

Eligibility may depend on factors including product model, condition, availability, competitor location, advertised price, and other applicable conditions.

Please refer to our Price Beat Policy for full details before submitting a price beat request.

13. Intellectual Property

The content on this website, including text, product descriptions, graphics, logos, photographs, design elements, and other materials, is owned by or licensed to Tonery or used with permission from the relevant rights holder.

You may access and use the website for personal or legitimate business purposes.

You must not reproduce, modify, distribute, republish, sell, or commercially exploit our website content without our prior written permission, except where permitted by law.

Product names, manufacturer names, logos, and trademarks displayed on our website remain the property of their respective owners.

14. Third-Party Services and Links

Our website may use third-party services, including payment providers, shipping and delivery providers, analytics services, and other technology providers.

We may also provide links to third-party websites for convenience.

We are not responsible for the content, availability, security, or privacy practices of third-party websites or services. Your use of third-party services may be subject to their own terms and policies.

15. Privacy

We collect and handle personal information in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, how we use it, how it may be shared, and how customers can contact us regarding their personal information.

By using our website or placing an order, you acknowledge that you have read our Privacy Policy.

16. Website Availability and Accuracy

We aim to keep our website available and the information on it accurate and current.

However, we do not guarantee that the website will always be available, uninterrupted, error-free, or completely up to date.

We may update, change, suspend, or discontinue parts of the website or its content from time to time.

17. Limitation of Liability

To the extent permitted by law, Tonery will not be responsible for loss or damage arising from circumstances outside our reasonable control, including interruptions to third-party services, courier delays, network failures, or other events beyond our reasonable control.

Nothing in these Terms & Conditions excludes, restricts, or modifies any liability or consumer right that cannot legally be excluded, restricted, or modified under applicable Australian law.

18. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services, or applicable legal requirements.

The latest version will be published on this page.

Your continued use of our website after changes have been published constitutes acceptance of the updated Terms & Conditions, to the extent permitted by law.

19. Governing Law

These Terms & Conditions are governed by the laws applicable in Australia and the relevant state or territory in which Tonery operates, subject to any mandatory rights and protections provided by applicable Australian law.

20. Contact Us

If you have any questions about these Terms & Conditions, your order, our products, or our services, please contact us:

Tonery
Email: sales@tonery.com.au
Phone: 1300 998 373

Our customer service hours are:

Monday–Friday: 8:00am–5:00pm AEDT

Last Updated: 17-08-2026