Shipping policy

At Tonery, we aim to provide reliable and efficient delivery of toner, ink, printer consumables, office equipment, and related products across Australia.

Order Processing and Dispatch

Our customer service and order processing hours are Monday to Friday, 8:00am–5:00pm AEDT, excluding Australian public holidays.

Orders placed before 3:00pm AEDT on business days are generally dispatched the same business day. Orders placed after 3:00pm AEDT, on weekends, or on public holidays will generally be processed on the next business day.

While we aim to dispatch orders promptly, dispatch times may vary depending on product availability, order volume, or other circumstances.

Delivery Coverage

We deliver to most Australian metropolitan, regional, and remote locations, subject to courier availability.

Delivery is available to locations including:

  • Sydney

  • Melbourne

  • Brisbane

  • Perth

  • Adelaide

  • Canberra

  • Hobart

  • Regional and remote areas

Additional delivery charges or longer delivery times may apply to some remote or difficult-to-access locations.

Delivery Times

Estimated delivery times are provided as a guide and may vary depending on your location, shipping method, product availability, and courier service.

Typical delivery estimates are:

  • Standard Delivery: Approximately 2–6 business days

  • Express Delivery: Available for eligible locations and products, with delivery times depending on the destination and courier service

  • Large Equipment Freight: Printers, photocopiers, and other bulky equipment may be delivered using specialist freight services. Delivery times and freight charges may vary depending on the item and destination.

Delivery estimates are not guaranteed and may be affected by public holidays, severe weather, courier delays, peak periods, or other circumstances outside our reasonable control.

Shipping Costs

Shipping charges are calculated based on the products ordered, delivery location, order size, and shipping method.

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Tonery may offer free-shipping promotions on selected products or qualifying orders from time to time. Promotional shipping conditions will be displayed on the website when applicable.

Order Tracking

Once your order has been dispatched, we will provide tracking information where tracking is available.

You can use the tracking information provided to monitor the progress of your delivery through the relevant courier service.

Please note that tracking information may take some time to become available after an order has been dispatched.

Delivery Issues

If your order has not arrived within the expected delivery timeframe, or if you experience an issue with your delivery, please contact us so that we can assist.

For damaged, missing, or incorrectly delivered items, please contact us as soon as reasonably possible after receiving your order and provide the relevant order details and supporting information where applicable.

Remote and Large-Item Deliveries

Additional delivery requirements, charges, or delivery times may apply to remote locations and large or bulky items.

For large equipment such as printers and photocopiers, delivery arrangements may vary depending on the product, destination, and freight provider. Any applicable freight charges or special delivery requirements will be communicated where applicable.

Contact Us

If you have questions about shipping, delivery times, tracking, or an existing order, please contact our customer support team:

Email: sales@tonery.com.au
Phone: 1300 998 373

We will be happy to assist with your delivery enquiry